Senior Medical Assistant

JOB TITLE: MEDICAL ASSISTANT/ASSISTANT TO PROVIDER REPORTS TO: PRACTICE MANAGER/COO JOB SUMMARY: Responsible for ensuring the clinic is exceeding medical grade standards in cleanliness, client care and medical records. Leads MA team to uphold the GS standards and expectations within the department. Responsible for inventory and ordering of medical supplies and consumables. Ensures client charts, medical records, photos and pre / post care are completed at each appointment. Works well with the team to ensure client visit is efficient and pleasant experience. ESSENTIAL SKILLS AND ABILITIES: 1. Superior interpersonal and communications skills. 2. Outstanding listening skills and ability to empathize with others. 3. Appropriate sense of discretion in dealing with varied and difficult situations. 4. Ability to convey a positive attitude in all dealings with others, whether patients or staff members. 5. Exceptional personal organizational skills and is attentive to detail. DUTIES OF MEDICAL ASSISTANT: Leads team of MA’s to ensure the client journey is pleasant, efficient and smooth. Assist in scheduling client appointments and following up with clients via phone and email if necessary. Greet all patients prior to consultations and introduce them to the practice and providers; Deliver a concierge experience. Manages inventory accuracy by counting, rotating and ordering necessary products to ensure proper levels for schedule / client load. Confirm with each patient upon each visit that patient information on file with the practice is accurate and up-to-date. Accurately records updates and corrections as needed. Having ongoing patient service / satisfaction relationship – Making sure they are happy, and that their questions or concerns are met in a prompt manner. Follows GS dress code and behaves and acts in a way that reflects the GS brand. Creates triage notes for unhappy patients Keep track of wait time for each patient in the waiting room. If running very behind, offers solutions by communicating with receptionist and client advocate Answers basic treatment related questions related to the practice, providers, procedures, and processes that the receptionist needs help answering. Responsible for charting the xe2x80x98Healthy Aging Planxe2x80x99 and aesthetic consult by adding to the client’s chart in EMR. Responsible for ensuring that the client has received all of the pre/post procedure planning, post care creams/ice packs, etc. Assist in performing check up emails for any clients receiving a new treatment from the previous day schedule. Responsible for communicating with the Client Advocate anytime there are excellent before/after results to be considered for the portfolio. Perform other tasks as may be assigned or requested in an effort to facilitate a smooth transition between one client to the next. Responsible for meeting with the Providers and other Advocates in daily huddles to ensure client experience is up to par. Ensures that clients are experiencing a team approach mentality from providers. Assist in skin care regimen and product sales. Assist in performing checklist weekly and daily to ensure tasks and duties are completed timely. Assist in checking out simple quotes that do not require sales or converting for the next appointment. Provide patients with initial documentation and medical history forms to complete. Responsible for taking clear, dynamic photos of patients www.goodskinclinics.com @goodskinclinics Job Type: Full-time Pay: $26.00 – $27.00 per hour Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Life insurance Paid time off Vision insurance Medical specialties: Dermatology Hospital Medicine Plastic Surgery Schedule: Day shift Monday to Friday Rotating weekends Work setting: Clinic In-person Medical office Ability to commute/relocate: Los Angeles, CA 90049: Reliably commute or planning to relocate before starting work (Required) Education: High school or equivalent (Preferred) Experience: Leadership / managing a team: 1 year (Required) EMR systems: 3 years (Required) Customer service: 1 year (Preferred) Work Location: In person