Comerica Bank View Company Profile
Welcome!We invite you to explore the award-winning culture, people, rewards and opportunities that make Comerica Bank so special. Make your next career choice a confident one.QualificationsPosition Qualifications:Bachelor’s Degree from an accredited university or High School Diploma or GED and 6 years of Technology experience2 years of experience integrating or building technical solutions2 years of experience leading collaboration discussions to solve business problemsThis position is not eligible for sponsorship. Must have indefinite employment authorization.xc2xa0Infrastructure Operations Analyst IIIThe Infrastructure Operations Analyst will work under general supervision and is responsible for basic technology operations tasks. Partners with senior Infrastructure Operations team members to identify opportunities and solve problems. Collaborates with various technology teams and vendors. Resolves incidents, requests and/or change orders associated with operations. Provides budgetary support to management regarding resources, hardware/software costs. Acts as a liaison between technology teams and colleagues through information sharing.Position Responsibilities:System OperationsPerform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests.Identify potential operational issues in projects, request fulfillment and individual assignments.Monitor operational performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools.Provide system failure analysis and recovery recommendations.Participate in Business continuity planning and testing.Serve as liaison with non-technical people, operations personnel, and/or field service personnel; interact directly with customers to negotiate solutions and implementation specifics.Perform system provisioning, analysis and tuning.SupportWork closely with others to perform technical analysis and make recommendation on minimally complex problems and incidents.Second line support for incident management problems and issues related to select applications.Works closely with others to identify and resolve root cause behind reported problems and issues.Assist in the development and/or maintenance of operational documentation.Conduct proactive maintenance toward select systems.Participate in the design, development, testing and implementation of enhancements required to maintain business unit success.Evaluate business processes and company policies to enhance process workflows.Provide support in a 24×7 data center and/or 24×7 on-call support.Work Hours8:00am – 5:00pm Monday – FridayWorkBest Job CategoryCategory C – Days in the office will either be designated days or will vary week to week from 2-5 daysSalary RangeFor candidates hired in the state of California, Colorado, Washington, New York the expected salary/On-Target Earnings (OTE) range for the role is currently: California – $66,700 – $117,300 AnnuallySalary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employerxe2x80x99s work location to determine the pay range.Work Location(s)Costa MesaAbout ComericaWe know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.Upon offer, Comerica conducts a comprehensive background and fingerprint check.NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica’s more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.Comerica is proud to be an Equal Opportunity Employer – veterans/individuals with disabilities, committed to workplace diversity.