Catalyst Health Group View Company Profile
Catalyst Health Group is seeking a CMA for a job in Plano, Texas. & RequirementsSpecialty: CMADiscipline: CMADuration: Ongoing40 hours per weekShift: 8 hoursEmployment Type: StaffSUMMARYVillage Health Partners (now a part of Catalyst Health Group) is seeking a Triage Medical Assistant. Efficiently and effectively handles inbound and outbound communications for the Primary Care Medical Practitioners at Village Health Partners. These calls involve a wide-range of clinical and administrative requests from patients and other stakeholders, including but not limited to appointment scheduling and visit preparation, medication refills and reconciliation, follow-up care coordination, and benefits/authorization verification.The Triage Medical Assistant uses the phone, online chats, emails, faxes, or mail as well as advanced information technology to process these communications in a professional manner. The Triage Medical Assistant uses pre-defined clinical protocol to obtain and document required information and to proactively identify and communicate any additional patient needs, as well as any significant care and wellness gaps.The Triage Medical Assistant may also be assigned the additional duties of the Back Office Medical Assistant as needed to provide support to the physician, clinical, and care coordination staff in the areas of patient care and office organization by performing a wide variety of clinical and administrative duties. The Medical Assistant guides the patient from the waiting room to the exam room and prepares the patient for time spent with the physician. The Medical Assistant reconciles medications and submits physician-authorized prescriptions and refills. The Medical Assistant collects patient information as delegated by the physician to facilitate the proper professional diagnosis of the patient. Medical Assistants may take blood samples; perform diagnostic testing, measure vital signs, and other clinical duties within the scope of their certification. Successful candidates work well in a team environment and are respectful and empathetic to patient’s needs and concerns. ESSENTIAL FUNCTIONS OF THE ROLE xe2x80xa2 Excellent verbal, written, and interpersonal communication skills.xe2x80xa2 Works efficiently and effectively in a fast-paced, clinical environment.xe2x80xa2 Fluent in Medical Terminology.xe2x80xa2 Follows documented protocols and procedures.xe2x80xa2 Appropriately escalates issues outside of existing protocols to meet the needs of the patient.xe2x80xa2 Conducts complete medication reconciliation.xe2x80xa2 Updates medical history based on the information provided by the patient.xe2x80xa2 Identifies special needs and takes the proper steps to ensure patient appointments are scheduled appropriately.xe2x80xa2 Documents all history of present illness for acute or chronic care patients.xe2x80xa2 Follows all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates.xe2x80xa2 Verifies and updates patient insurance and demographic information.xe2x80xa2 Schedules appointments and queries clinical information from the System.xe2x80xa2 Meets performance and service level criteria as defined in “Performance Metrics.”xe2x80xa2 Empathizes with and coaches the patient in navigating the healthcare system.xe2x80xa2 Works well with a diverse group of professionals in a team environment.xe2x80xa2 Proactively and professionally identifies opportunities for improvement in work processes and/or setting.xe2x80xa2 Follows all clinical safety protocols and infection control proceduresxe2x80xa2 Back Office Medical Assistant duties may include:Reviews patient history and reason for visit.o Prepares exam room with equipment and supplies according to visit type and adhering to Universal Health Precautions.o Manages patient rooming to efficiently meet daily appointment schedules.o Reviews presenting issue, visit notes, history, orders, and updates appropriately within the EMR.o Confirms all EMR templates for completeness prior to the visit.o Escorts patients to the exam room to maintain a smooth patient flow with the physician, with flexibility to the exam sequence, as required. Communicates with the Check-In Staff to facilitate efficient patient flow (cycle).o Assists physician with exams, conducts pre and post-vial tests and/or procedures as required.o Sanitizes medical supplies and properly disposes of used materials.o Manages physician-authorized medication refills KEY SUCCESS FACTORS Follows organization and OSHA safety rules and proceduresUpholds HIPPA/PHI regulationsPunctual and dependent for assigned shifts.Ability to be a team player working toward team goals.Excellent bedside Manner. Friendly, reassuring, and approachable to patients.Familiarity with EMR chartingHigh attention to detail.Lifting up to 25 pounds.Sitting, standing, walking and/or moving up to 8 hours per day QUALIFICATIONS xe2x80xa2 Medical Assistant certification- active and currentxe2x80xa2 CPR certification- active and currentxe2x80xa2 1-3 years related experience, preferably in a Primary Health Care setting.xe2x80xa2 Experience handling phone calls in a clinical setting.xe2x80xa2 Experienced in properly handling confidential and sensitive information; knowledge of HIPAA rules and regulations preferred.xe2x80xa2 Experience with basic desktop software, medical practice management, and EMR systemsxe2x80xa2 Excellent customer service and communication skills.xe2x80xa2 Empathetic to patient’s needs and concerns.xe2x80xa2 Highly motivated and organized.xe2x80xa2 Able to simultaneously manage multiple tasks.xe2x80xa2 Fluent in English.xe2x80xa2 Excel under pressure with attention to detail.xe2x80xa2 Knowledge of and adherence to HIPAA rules and regulations.xe2x80xa2 Knowledge of and adherence to Bloodborne Pathogen & OSHA Safety proceduresCatalyst Health Group Job ID #1154137. Posted job title: Medical Assistant/Triage – Village Health PartnersAbout Catalyst Health Group At Catalyst Health Group we are passionate about helping communities thrive and empowering primary care to be the difference-maker in peoplexe2x80x99s lives that it was always meant to be. We are the 2ndxc2xa0largest Independent Primary Care Physician Group in the US and through innovation we are working to create meaningful changes to healthcare delivery to make the greatest impact on the most people possible.BenefitsHoliday PayGuaranteed HoursContinuing Education401k retirement planSick payEmployee assistance programsMedical benefitsDental benefitsVision benefitsLicense and certification reimbursementLife insurance