Physician Practice Medical Assistant – Receptionist – Flex Role

Job Title:xc2xa0 xc2xa0 xc2xa0 xc2xa0 Physician Practice Medical Assistant xe2x80x93 Receptionist xe2x80x93 Flex RoleReports To:xc2xa0 xc2xa0 Practice ManagerDepartment:xc2xa0 RPO Physician Partners xe2x80x93 Dr. Stacey JonesLocation: xc2xa0 xc2xa0 xc2xa0 xc2xa0509 W Tidwell Roadxc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0Suite 100xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0 xc2xa0Houston, TX 77091xc2xa0Position Summaryxc2xa0The Physician Practice Medical Assistant – Receptionist plays a vital role in providing excellent patient care by managing the front desk and assisting with basic clinical tasks. This position serves as the first point of contact for patients, facilitating a welcoming environment, scheduling appointments, and ensuring efficient communication within the practice. Ideally, a Medical Assistant (MA) will fill this role, allowing for additional support with clinical duties as needed.xc2xa0Essential Job Functionsxc2xa0- Greet and assist patients, visitors, and vendors in a friendly, professional manner.- Answer phones, respond to inquiries, and manage patient appointment scheduling and cancellations.- Verify patient insurance, collect co-pays, and process payments.- Communicate appointment reminders and follow-up information to patients.- Perform basic clinical tasks as appropriate for a Medical Assistant, including taking vital signs and assisting providers with patient flow.- Ensure a clean, organized reception and waiting area.- Coordinate with clinical staff to support practice workflow and provide exceptional patient experience.- Process incoming and outgoing patient referrals.xc2xa0Scope of Workxc2xa0- The role is primarily focused on front desk and administrative tasks but will involve clinical support (as directed).- This position ensures effective practice operations and communication across patient scheduling, record-keeping, and front office administration.- A Medical Assistant in this role may assist with preparing exam rooms, taking patient histories, and other entry-level clinical functions as needed.xc2xa0Minimum Qualificationsxc2xa0- High school diploma or equivalent.- Previous experience in a healthcare reception or front desk role.- Previous experience in a medical assistant role.- Strong communication, interpersonal, and organizational skills.- Proficiency in using an EHR system and basic office software (e.g., Microsoft Office).- Demonstrated ability to multitask and provide excellent customer service.- Basic understanding of insurance verifications and billing processes.xc2xa0Preferred Qualificationsxc2xa0- Medical Assistant certification (CMA, RMA) if performing clinical duties.- 1+ years of experience working in a physicianxe2x80x99s office, clinic, or outpatient healthcarexc2xa0 xc2xa0 xc2xa0 setting.- Familiarity with common EHR systems, such as Epic, Cerner, or AthenaHealth.- Knowledge of medical terminology and HIPAA regulations.- Fluency in Spanish is preferred (but not required).